SHIPPING & RETURNS

Shipping and Returns Policy

Shipping

During checkout, retailers will have two options for shipping:

Arrange Their Own Shipping: Retailers can choose to handle shipping logistics independently.
Request a Shipping Quote: Retailers can request a quote from DSGN Exchange. For international shipping, we have partnered with RHENUS LOGISTICS AND DHL to ensure a smooth process.

Please note:- Customs and Duties: DSGN Exchange does not cover customs and duties. These costs are the responsibility of the retailer.

Payment:

Should you be using DSGN Exchange to help facilitate your shipping Shipping fees must be paid upfront and in full upon submission of the quote.By making a purchase, retailers agree to these shipping terms and conditions.

Returns and Refunds

Retailers have a 7-day window from the receipt of their order to report any issues. Here are the steps to follow:

Report Issues Promptly: Contact Shingai Nyagweta at dsgnexchange@gmail.com within 7 days, providing clear images and a detailed description of the issue.
Assessment Process: DSGN Exchange will assess the reported issues to determine if they are the fault of the brand.
Resolution: - If the issue is confirmed to be the brand’s fault, the garments will either be replaced and shipped at the brand’s expense or a refund will be issued for the affected items.

Please note:-

Shipping and Handling Damages: DSGN Exchange and its brands do not accept liability for damages incurred during shipping and handling. Any such claims should be addressed directly with the shipping provider.

By making a purchase, retailers agree to these returns and refund terms and conditions. We strive to ensure clarity and fairness in our policies to maintain a positive experience for both brands and retailers. If you have any questions or need further assistance, please don't hesitate to contact us:

Tel :+27 79 089 4699

Email: dsgnnexchange@gmail.com